Frequently Asked Questions (FAQs)
Got questions? We've got answers. Explore our most common customer queries to learn more about our kids' shoes, sizing, shipping, returns, and more.
Orders
How do I place an order?
Simply browse our collection, select your desired size and style, and click "Add to Cart." Follow the checkout process to complete your purchase.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact our customer support as soon as possible. We’ll do our best to assist you.
. How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor your order's delivery status.
Shipping
How long does shipping take?
Shipping typically takes 3-7 business days, depending on your location. We’ll keep you updated with tracking details.
Do you offer free shipping?
Yes, we offer free shipping on all orders above a certain value. Check our shipping policy for details.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped, please contact our customer support immediately to update your shipping address.
Do you ship internationally?
Currently, we ship only within the country. Please stay tuned for future updates on international shipping options.
returns
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by a receipt.
How do I initiate a return?
Simply contact our customer support with your order details, and we will guide you through the return process.